Refund policy

RETURN & REFUND POLICY

30-Day Money-Back Guarantee

We want you to love GLOSTIC. If you're not fully satisfied with your purchase, you have 30 days from the date of delivery to request a refund.

Because GLOSTIC is a personal care product, for hygiene and safety reasons we do not require you to return the physical item. Simply contact us within 30 days of receiving your order to request your refund.

To start a refund request, contact us at info@glostic.com with your order number and reason for the request.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately at info@glostic.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — including a replacement or full refund.

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Non-Returnable Physical Items

For hygiene and safety reasons, opened or used personal care items cannot be physically returned to us. Our 30-day money-back guarantee covers refund eligibility without requiring the product to be shipped back, as outlined above.

Sale items and gift cards are not eligible for refunds unless the item arrived damaged or defective.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, without justification, in accordance with EU consumer protection law. To exercise this right, contact us at info@glostic.com within 14 days of delivery.

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Refunds

Once your refund request is approved, you'll be notified by email. Approved refunds are processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@glostic.com.

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Contact Us

For any questions about this policy, reach out to us at info@glostic.com.